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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Myleenz's avatar
    Myleenz
    New member | Level 2
    3 years ago

    I am having the same issue. & would welcome any suggestions.
    I have had to create another account with a different email address in order to sign in to access even the community.

  • JPJames's avatar
    JPJames
    New member | Level 2
    3 years ago

    A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sirli! Please check your email address here, and reply back to my message. 

     

    For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?

    ------------------

    对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中

  • Sirli's avatar
    Sirli
    Helpful | Level 5
    3 years ago

    Hi Nancy,

     

    email came to wrong email address.
    I wrote You an email address, that has issues. 

    Since I can't log in, I'm currently logging in from my co-workers account

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sirli, sorry to jump in here, but I'd suggest getting back to Nancy's email from the correct email address and she'll be able to assist further from there.

     

    Let us know if you have anything else to add. 

  • SirliK's avatar
    SirliK
    New member | Level 2
    3 years ago

    Hi Nancy,

     

    I managed to log in into dropbox support forum with my right email aadress that has problems recieving 6 digit verification code.
    Please try to send me an email.

    All other emails are coming in nicely, except dropbox emails.

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