Forum Discussion

ImGone's avatar
ImGone
New member | Level 2
2 years ago

Not receiving 6 digit verification code

Hi, Dropbox Team!
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox.

this is an account I'm using to create the topic, I created it to access the community in search of solving my problem on my main storage account!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi ImGone, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your contacts list and try again.

     

    Also, make sure to check the junk/spam folder just in case.

     

    Keep me updated with any progress!

    • ImGone's avatar
      ImGone
      New member | Level 2

      Hi Jay,

       

      Thanks for quick reply.


      I already tried this solution but it didn't solve the problem.

      Already checked spam/junk folder.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Is the email you're using part of a business domain, or from a public email provider?

    • chines1's avatar
      chines1
      Explorer | Level 3

      I am not receiving the six digit verification code to get into my dropbox. the username and password word, but it's asking for the code. I've verified that the email is working. How do I fix this. thanks Cathy 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to see that you're having this issue, chines1.

         

        Have you checked your spam folder, to see if the email went there?

         

        If not, try adding no-reply@dropbox.com to your email contacts and try again.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!