Forum Discussion

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey johnblakemore, sorry to hear you're having issues with this.

     

    May I ask if the iPad is included on the 3 devices you're seeing linked to your account on your Security page or not? 

     

    Let me know more and we'll take it from there, John. 

    • johnblakemore's avatar
      johnblakemore
      Helpful | Level 7

      Hi

      I have just purchased a new iPad and a new iPhone and transferred all Apps, including Dropbox from the old devices. I also have Dropbox on my PC.

      I have deleted the Apps from the old devices and going to “security” shows my new devices, iPad and iPhone  and my PC as linked.

      If I open the App on my iPad it says that 3 of 3 devices are linked and below says I have reached my limit and underneath that it  says that I have exceeded my limit of linked devices and I need to upgrade or delete one of the devices.

      I am on the basic plan.

      Confusing! 

      Hope this helps.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Could you try uninstalling the app from your iPad completely, removing the iPad from your Security page and then reinstalling the app on your iPad anew johnblakemore?

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