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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Goldfich's avatar
Goldfich
Explorer | Level 3
4 years ago

Maybe there is a way for your admins to delete the account by mail request?
Or what options can you suggest?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop Goldfich

 

May I reach out via email to have a further look into this internally?

 

Let me know and I'll  use the email address that's connected to your profile here, on our Community. 

  • Goldfich's avatar
    Goldfich
    Explorer | Level 3
    4 years ago

    Yes, of course.
    I would be grateful for the feedback.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No worries Goldfich - I've just sent you an email to investigate further.

       

      Whenever you get the chance, please have a look at your inbox and we'll take it from there.

      • Bjorn13's avatar
        Bjorn13
        Explorer | Level 3
        4 years ago

        I have exactly the same problem. Helping a neighbour's wife with the same problem, forgotten password, and no reset mail received. Tested on two other users and no problem getting reset mail in the same PC and mail program ... The user registered one week ago and the account is empty but not possible to delete either - frustrating !

        The chat is worthless !  

         

         

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