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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
jawan's avatar
jawan
Explorer | Level 3
4 years ago

Megan 

can you please resend the email you sent, i had to create mailbox for this user.

thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jawan, sorry to jump in here!

 

Are you still having an issue with this? Do you still need us to reach out again?

  • jawan's avatar
    jawan
    Explorer | Level 3
    4 years ago

    Megan 

    thank you all good now

    not sure what happened in the background but I am receiving password reset email now.

     

  • Rickdb82's avatar
    Rickdb82
    New member | Level 2
    4 years ago

    I am having the same problem. I tried every suggestion in this thread.

     

    Could somebody contact me and help me out? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Rickdb82, no worries, I just sent you an email, so we can look into this internally.

     

    Cheers!

  • Albaroody's avatar
    Albaroody
    Explorer | Level 4
    4 years ago

    I have been following this page for an answer to a siimilar problem

     

    I remember my password and it logs me in, but after that it asks me to get a 6 digit number from the inbox, when I do I don't get any messages, I have added no-reply to the contacts but nothing works, FYI I'm currently logging in from my personal account that doesn't have this problem.

     

    I hope someone would help me figure this out.

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