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Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
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no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email
I have another account called yahoo mailbox, which was deleted due to not using it for a long time, and it has been restored. I need to receive mail when I log in to dropbox, but I can’t receive any mail from dropbox. I’m sure I’m going to use another mailbox to send mail to this yahoo mailbox. No problem, I would like to ask if there is any solution so that I can log in to the account of yahoo mailbox in dropbox
I have the same problem. 6 Digit code is sent to my emailaddress, but I don't receive it in my Inbox. And no, it's not in my Junk or SPAM folder. Keep resending it, but no luck...
Does anyone have a solution?
I think you missed reading my message yesterday @Megan
Hi
I had the same problem helping a neighbour. Tried everything but it was finally sorted by the local (Norway) Dropbox support that reset the client's password from their side. Resetting the password from the client's PC never worked. Had no problem resetting my password from mine PC, so strange. On the other hand, it might be that you have orderer the email supplier to stop mails from a certain email address. I got a new email supplier recently (the same mail address), and get mails almost daily if I like to stop mails from suspicious addresses, which I confirm if I am sure I do not want them 🙂
- There is nothing in other browsers or spam
For me neither
- Jay
Dropbox Community Moderator
Hi DANRAT, rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
