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Please stop asking for me to upgrade i cant afford it
Please stop asking me to upgrade I can't afford it I've had seven emails yodayb asking I DONT WANT TO UPGRADE Please stop or I will cancel account
13 Replies
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- Walter
Dropbox Community Moderator
Hey Buddy1hound, thanks for flagging this with us.
Do I understand correctly that you got the same email notification to upgrade your account 7 different times today? Or was the content of those emails different?
I assume you've already did that, but could you confirm that they're all coming from an official Dropbox domain?
Let me know what you find!
- Yes all from the Dropbox account I have no problem I will just close account if they can't stop asking me to upgrade I just cant afford to upgrade with cost of living crisis and pending ulez expansion.
- Hannah
Hey Buddy1hound, do you perhaps see an unsubscribe button at the bottom of those emails?
Can you try it, to see if it helps?
- No there isn't I'm not great at computers I hate cumminity yhings as all I get is people guessing I just want someone from Dropbox to look at problem damm it I will just loose all the photos of my late mother and father and close my account how bloody hard is it to get a answer from the company I've now had another 4 emails asking for me to upgrade I really wish I could but can't afford unless I don't pay for gas or electric bit needs to stop its driving me mad
- After losing the use of my legs and arm in afghan war and with rent increase and food increases and utility I JUST DONT HAVE ANY MORE MONEY AND DONT NEED DROPBOX HARRASING ME TO UP DATE NOW 12 TIMES IN ONE DAY TO UPDATE STOP IT I GIVE UP
- Megan
Hi Buddy1hound, could you maybe send me a screenshot of the emails you've received, asking you to upgrade?
Is it possible that your account's storage is getting full?
- Yes it is full but I can't afford to upgrade how do I delete it is driving me made I didn't put on phone my late father did I have no idea with computers I don't know how to do a screen shot will throw away.soon as it's effecting my health it's good off 7 times since 6 am today
- Megan
Hi Buddy1hound, keep in mind that these notifications are expected if you've reached your allocated quota.
Do you receive those warnings as email notifications only, or from your Dropbox app as well?
You should be having the option to unsubscribe from the emails, on the bottom part of the body structure. If you don't see the option there, I could provide you with the steps on how to take a screenshot, if you could let me know the OS you're using.
- Please just tell me how to delete it I've had enough it kept me awake at night enough is enough
- Megan
I understand how this makes you feel Buddy1hound!
I am here to help, and guide you in order for us to find the best solution possible, and resolve this for you, hence the further info I asked.
You mentioned in your latest response that you wish to delete it. Are you referring to the mobile app?
