Forum Discussion

JSattin's avatar
JSattin
New member | Level 2
11 months ago
Solved

Receiving Emails for an Unrelated User

Hello:

 

I just received (and have received 2-3 times before) an email confirmation that certain files were uploaded to a certain folder. Neither the files nor the folder are mine, and based on the file and folder name, I can infer that the user's name is very close to mine (same first initial and same last name). I think perhaps that user has the same email as me?

 

I'm looking for advice how to get that sorted out, both to make sure nothing nefarious is going on but mostly so that the real user is getting his notifications appropriately. This seems to be an account-level issue so I posted here . . .

 

Thanks!

  • Hi JSattin 

    It isnt possible they have the same username as you - simply because it works on one email = one account here. BUT!

     

    Are you a gmail user at all? Google has a clever, but annoying, feature that allows emails to be set up differently but all go to one place. For example J.Sattin and JSattin would go to the same mailbox, same as @gmail.com or @googlemail.com would. That could, in theory, then be 4 different accounts as they appear as diff emails BUT all delivered to your inbox.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi JSattin 

    It isnt possible they have the same username as you - simply because it works on one email = one account here. BUT!

     

    Are you a gmail user at all? Google has a clever, but annoying, feature that allows emails to be set up differently but all go to one place. For example J.Sattin and JSattin would go to the same mailbox, same as @gmail.com or @googlemail.com would. That could, in theory, then be 4 different accounts as they appear as diff emails BUT all delivered to your inbox.

    • JSattin's avatar
      JSattin
      New member | Level 2

      Thank you; that's helpful. Yes, it's Gmail, and that is probably the issue.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!