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jluser780's avatar
jluser780
New member | Level 1
2 months ago
Solved

Trying to change email and getting an error that "This email is already taken."

I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error "This email address is already taken". When I try to login with that email address, it brings me to the signup page, suggesting that the email is not associated with an account. What do I need to do to be able to use this email address with my dropbox account? Thank you!

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  • jluser780's avatar
    jluser780
    2 months ago

    For anyone having this problem in the future, the solution was that there was a dropbox sign (sign.dropbox.com) account associated with the other email. When you try to login to dropbox.com with the second email (that you are trying to change your account to) there is no indication that the email is in use on sign.dropbox.com. But if you login to sign.dropbox.com with the next email, then delete the account (or change the email) then go back to dropbox.com on the old account you can use the new email.

      • jluser780's avatar
        jluser780
        New member | Level 1
        2 months ago

        For anyone having this problem in the future, the solution was that there was a dropbox sign (sign.dropbox.com) account associated with the other email. When you try to login to dropbox.com with the second email (that you are trying to change your account to) there is no indication that the email is in use on sign.dropbox.com. But if you login to sign.dropbox.com with the next email, then delete the account (or change the email) then go back to dropbox.com on the old account you can use the new email.

  • jluser780's avatar
    jluser780
    New member | Level 1
    2 months ago

    Hi Walter - Thank you for your prompt reply! I tried a different browser in private browsing and received the same error. Please see the attached screenshots. I really appreciate your help!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      And what error are you getting if you try to log in when using the email address that's taken? 

      • jluser780's avatar
        jluser780
        New member | Level 1
        2 months ago

        If I type that email address into the login bar, it brings me to the "sign up for free" page I screenshotted above.

         

        Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey jluser780 - sorry to hear you're having issues with this.

    Are you 100%  sure that there's no Dropbox account associated with the email address you're trying to use? 

    Could you clear your browser's cache and/or  try another browser and let me know if you get the same error?

    If you do, I'd appreciate a screenshot (omitting any personal info) too. 

    Thanks!

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