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Which Dropbox icon do I need to click on to access my account settings on Windows?
I wish to change some settings. When I click on either the dropbox icon (either right click or left click, I expect to see some dialog box where I can changes settings. Instead I see Windows explorer showing the cache directory of the applications. How can I get to the dropbox settings dialog box if I cannot access it this way.
I believe what Hannah meant was that the cache folder can’t be moved on its own to a different location; since it’s a hidden folder within your root Dropbox folder, it can only be moved with it.
To move the Dropbox folder to a different drive altogether, you'll need to follow the steps Hannah listed here.
I think that solves it. Thank you
"The location of the cache folder cannot be changed"
"And moving the Dropbox folder to an external drive is possible"
Aren't these two statements mutually exclusive? If it is possible, How does one do that?
- Nancy
Dropbox Staff
I believe what Hannah meant was that the cache folder can’t be moved on its own to a different location; since it’s a hidden folder within your root Dropbox folder, it can only be moved with it.
To move the Dropbox folder to a different drive altogether, you'll need to follow the steps Hannah listed here.
No, what the link refers to is not there in my system tray.
- Nancy
If you click on the “Other system tray icons” option that appears in one of your latest screenshots, are you able to add the Dropbox icon to your system tray perhaps?
From what I can see, there are no icons showing in your system tray (next to your clock settings) at all, so I believe that’s the issue here.
OK, I now see one problem. I have three monitors on my desktop system. The monitor that is directly in front of my, which is the best monitor on my system, and is the one that I use more than any other is not the monitor Windows 11 sees as the home monitor.
Here is the tray of the monitor in front of me :
And here is the tray of the monitor that Windows 11 thinks is my main monitor:
But I still don't see how to change the dropbox Cache directory location, which is at C:\users\thomehm\dropbox, to my external SSD at f: ? This drive is 4TB which is big enough for full system backup files. And then after storing the backup has completed, I will want to remove the full system backup files from and save them only online at dropbox.
I have restarted my computer multiple times.
- Nancy
Hi again! From the screenshots you've sent us above, it seems like you’re clicking on the Dropbox folder which has been pinned on to your taskbar, which is why you see the files/folders in your Dropbox folder in your File Explorer after that.
Can you also send me a screenshot of the options you have in your system tray, where your clock settings are showing? If there’s also a little arrow there, please click on it and show me the apps you see then.
I'd like to check if the Dropbox app is actually running at the moment or if we'll need to take another step to relaunch it.
I hope that this is what you want and is visible to you.
It says "Dropbox"
I should also tell you that I had the same issue with onedrive. In fact, the context was that I had made a Macrium system image and wanted to upload it to onedrive. I have used both onedrive and dropbox for years, but all files were comparatively small, so I used the defaults, and all I needed to do was to copy it to the dropbox or onedrive directory, and then the files were automatically loaded into the cloud. But this time, since my image files were over 1 TB, I decided to connect an external 4 TB SSD and move the propagation directory to the external SSD and obviously that required some reconfiguration. But then I couldn't find out how to access onedrive settings. So, then I thought I would use dropbox for this purpose instead. But then, I had the same problem with dropbox.
My point here is there could be some configuration issue with my system. So, I cannot say there is a bug in dropbox. But, it might allow you to add some defensive code such that dropbox app can automatically apply a work around for such a user system problem, or could warn the user of a problem he needs to fix with his system.
That is a problem. When I click on the dropbox icon I get the page shown above. This does not look like any application main UI page. It is Windows Explorer showing the dropbox directory. I see no Options or settings or app preferences button or menu which would give me access to dropbox app preferences. It is like a car with no steering wheel or dashboard.
- Hannah
Hey thomehm, you should be able to see a menu to access the Dropbox preferences, if you click on the Dropbox icon in your system tray, so there's clearly an issue here.
If you hover over that icon with your mouse, what do you see?
Also, it may sound unimportant, but have you restarted your computer at all during this time?
- Walter
Thanks for the screenshot thomehm
Could you click on the Dropbox icon in your system tray and try to change your settings through the app's preferences?
- Nancy
Can you also send me a full screenshot of the icon with what you see right after clicking on it?
- Nancy
Thanks for posting about this on the Community, thomehm.
Can you send me a screenshot of which Dropbox icon you’re clicking on exactly?
The one that allows you to change your Dropbox app preferences should be located in your system tray, at the bottom right part of your screen, along with your clock and language settings (I’m also including this Help Center article to have a visual of what it looks like exactly).
Let me know if that helps at all.
