Forum Discussion

vroberts's avatar
vroberts
Explorer | Level 3
2 years ago

2FA SMS Messages with extra characters

When I get SMS 2FA messages from Dropbox, sometimes they contain only the 2FA code and sometimes they contain the 2FA code and additional characters on the next line.  Is this normal? If so, why the two different 2FA message formats?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi vroberts, thanks for bringing this to our attention.

     

    Which country are you in, and what carrier are you currently using on your mobile device?

     

    This will help me to assist further!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey vroberts, can you give us an example of the extra characters you're seeing?

         

        And do the codes still work, if you don't enter the additional characters?

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