Forum Discussion

RDELGADO's avatar
RDELGADO
New member | Level 2
2 years ago

Access to a payed dropbox account when the email account does not longuer work

Hi, I have a yearly payed account that I can´t access because the email does not longuer work and dropbox keeps sending a verification code to that account.

I do have my password I also need the verification code...but there is no way to acces to de code as the email does not longuer work.

 

Could someone help me?

Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi RDELGADO, thanks for bringing this to our attention.

     

    Are you able to recreate the email address in order to login to the account on the Dropbox site?

     

    This will help me to assist further!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!