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Account deleted? Files gone?
Hi everybody. Something strange happened. A few days ago I got a message on my computer from the Dropbox app that I was logged out. I tried logging back in, didn't work and was too busy to look in...
Jochem8 wrote:
I stopped working there, so it's possible they have removed me from their Dropbox workspace. But I would assume this means I'm reverted back to my free account.
No, not at all.
Assuming you were in fact part of a Business team, when you joined that team, you merged your account into theirs, effectively making them the owner of your account. If they remove the account from the team, the account is deleted. In order to keep the account when you're removed from a team, the team admin needs to convert it back to an individual account.
If you were removed from the team and your account was deleted, you need to contact the team admin and ask them to first restore your account, and then convert it. Act quickly as they only have seven days to restore an account once it has been deleted. The team admin has to do this; Dropbox Support cannot.
One thing I'd do first, though, is change the email address on the new account that you just created (or delete the account), as two Dropbox accounts cannot use the same email address.
Rich
Super User II
Super User II
Jochem8 wrote:
I stopped working there, so it's possible they have removed me from their Dropbox workspace. But I would assume this means I'm reverted back to my free account.
No, not at all.
Assuming you were in fact part of a Business team, when you joined that team, you merged your account into theirs, effectively making them the owner of your account. If they remove the account from the team, the account is deleted. In order to keep the account when you're removed from a team, the team admin needs to convert it back to an individual account.
If you were removed from the team and your account was deleted, you need to contact the team admin and ask them to first restore your account, and then convert it. Act quickly as they only have seven days to restore an account once it has been deleted. The team admin has to do this; Dropbox Support cannot.
One thing I'd do first, though, is change the email address on the new account that you just created (or delete the account), as two Dropbox accounts cannot use the same email address.
Thank you Rich. I have sent the admin an e-mail. Hopefully he reads it in time before I lose all my files. And I have changed the e-mail address associated with the Dropbox account.
