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Forum Discussion
Account suspended, after joining Business team
I'm using Dropbox for the last few years. using my other email. last month i joined one of my client's teams. after finishing all the work. i ask my client to remove my access from her team. Today ...
Rich
Super User II
Super User II
kowserjaman wrote:
last month i joined one of my client's teams. ... Why do I have to contact the administrator? why i cant log in my personal account?
Because you don't have an account anymore. When you chose to join the team, you merged your account into your client's, effectively making them the owner of the account and using one of their paid licenses. When you're removed from a team, the account is deleted. To avoid that, the team admin should have converted your account back to an individual account.
You need to contact the team admin and ask them to first restore your account, and then convert it back to an individual account. Act quickly, because the team admin only has seven days to restore the account before it's gone forever. Only the team admin can do this. Even Dropbox Support can't do it.
