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Almost impossible to login due to "games" captcha
Hi everyone! I have a problem I hope you can help me resolve.
I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.
Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.
How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.
28 Replies
... same problem ... not resolved ...
It's not quite great situation with captcha
This is absolutely ridiculous. It also makes me want to look for alternatives to Dropbox.
dropbox captcha is little tricky. I took me half hour to solve.
This utter nonsense popped up.
- This a user-hostile captcha mechanism.
- There is no option for audio-verification, so it's impossible for blind people to answer
- It DOES NOT WORK -I've had to do it twice and it failed both times
- This was on the checkout page and IT BLOCKED ME FROM BUYING A DROPBOX SUBSCRIPTION!
You're playing yourself here. This is not security, this is something else. It's absolutely ridiculous.
Tech notes: Firefox, adblock turned OFF, 2FA fully setup
- Hannah
Dropbox Staff
Hey dch0jmh and raaaadrop, thanks for chiming in here.
I completely understand where you're coming from and your feedback has been passed along.
We'll make sure to keep you updated with any news.
On this comment, I'm closing my account.
I've moved my files elsewhere - as soon as this discussion is closed (I'm the one that opened it, I don't want to impact other users) I deleting my account completely.
It has been a week, but instead of resolving the problem, the situation is getting worse. "Understanding" and "passing along" are not enough, I'm not waiting weeks for someone to realize they have to go to the logs of the days where everything was working right, and do a simple copy and paste.
I'm hoping other users will get to the same conclusion - if Dropbox doesn't care for users to be able to access their account, then the accounts shouldn't be there.
- Nancy
Hi everyone! I wanted to let you know that our team is aware of this issue and they’re actively working on a fix.
Thank you all for reporting this and for your patience so far.
Well, it was 4 days ago that you said the team is "working on a fix". I've hit the same problem today, with both the "seats in chairs" one and the audio. I've wasted upwards of an hour on it.
Each one goes through 10 challenges, which each takes many clicks or much waiting. Even if it says I've passed, it just goes back to the beginning.
I have literally never seen captchas this lengthy before. And they don't even work.
I am having the exact same problem. i have tried the puzzles and the arrows will not move the person to the correct chair and when tried the audio option i was always failed at the last question.
What on earth is going on?
Have been directed here after posting on this as a new comment
- same problem not resolved
Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.
The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.
In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.
I agree workaround is not the answer. Remval of these capchas is the only route forward for me as a user of Drobox
Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.
I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no idea
Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.
