Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Eric Ross's avatar
Eric Ross
New member | Level 2
3 years ago

Blocked by double verification log-in.

I have long had a Dropbox account, which I access through my browser. The new double verification log-in is blocking access. After identifying many ducks, and getting a 6-digit code sent by email...
account access
security
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting here, Eric Ross!

 

From what you mention, it sounds like you logged into the desktop app with a different email address (or perhaps there was an email typo) and it created a new Dropbox account. 

 

Can you send me a screenshot of the error message you keep receiving? Just make sure to mask your email address.

 

Also, is this happening on multiple web browsers? 

 

Let me know when you’ve got more details, and we’ll take a look together.

  • Eric Ross's avatar
    Eric Ross
    New member | Level 2
    3 years ago

    Thank you Nancy,

    You are right. I logged in with a different account.

    I have successfully logged in with the old account.

    Thank you,

    Eric

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Amazing news Eric Ross!

       

      If you need anything else, give us a shout. 😎

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!