One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Stephen Newton
11 months agoNew member | Level 2
Can I update my Dropbox email, when I don't have access to the old one?
How do I change my email address without access to the old one
- Mark
Super User II
You almost certainly cannot - if it isnt letting you at www.dropbox.com/account then its not possible.
The easiest fix is to just set up a new account and move everything over. I'd strongly suggest doing so as a matter of urgency as if you get logged out you may not be able to get back in - even with Dropbox assistance. https://help.dropbox.com/account-access/lost-email-access
- Nancy
Dropbox Staff
Sorry to jump in here, Stephen Newton. I just wanted to confirm, you don’t know/remember the current password of your Dropbox account, correct?
Because if you do, then you can update your Dropbox email address from your account settings (even if you don't have access to the old email).
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!