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ruovince's avatar
ruovince
New member | Level 1
12 months ago

Cannot login to my account - no access to the phone number used

Salve,  Volevo accedere a uno dei miei account Dropbox e ho scoperto che dovevo inserire il codice di verifica che ho ricevuto su un numero di telefono che non possiedo più. Subito dopo, mi è s...
account access
two factor authentication
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Ciao ruovince, mi dispiace che tu stia riscontrando questo problema.

Ti suggerisco di contattare direttamente il nostro team di supporto in merito.

Per farlo, apri una finestra di navigazione privata/incognito e vai a questa pagina.

Fai clic su "invia una richiesta" per inviare il tuo messaggio.

Faccelo sapere una volta che hai il numero del tuo ticket.

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Hey ruovince, sorry to see that you're having this issue.

I would suggest reaching out to our support team directly about this.

To do that, open a private browsing/incognito window and go to this page.

Click on "submit a request" to send your message.

Let us know once you have your ticket number.

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