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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

OneDollarEarned's avatar
OneDollarEarned
New member | Level 2
3 years ago

As of Monday, June 12th the owner of my email domain retired the domain name and ended it's partnership with the email service provider.  As a result, I can't log into my Dropbox account.  When I try to log in Dropbox sends a code to the email address that doesn't exist.  Unfortunately I can't contact Dropbox via a phone because I don't have a business account.  How can I resolve this issue?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
OneDollarEarned wrote:

... my email domain retired ... As a result, I can't log into my Dropbox account. ... How can I resolve this issue?

Ultimately, you can't. If you've forgotten your password or it has expired, or you're being sent a one-time security code to an email address you can no longer access, it's not possible to sign in to the account without access to the email address registered with Dropbox. If it's a paid account you can contact Support to have any future charges cancelled, but they won't provide access to the account if you can't verify the account through the email address.

 

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