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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Malnora's avatar
Malnora
Explorer | Level 4
3 years ago

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

aa155's avatar
aa155
New member | Level 2
3 years ago

Hi everyone,

I am sort of in a very funny situation. I cannot access my dropbox account because it says that it needs to send a verification code to my email. The problem is that I cannot access my e-mail anymore because I no longer work at my old company.

The cherry on the top is that I am currently subscribed to premium dropbox, and it is automatically withdrawing money from my credit card. I cannot even cancel that because I would have to log into my account for that. 

I have tried reaching my old company and reinstating my e-mail account for this is not an option.

So what are my remaining options?

I want to access my files.... without having to access the email. Can the dropbox staff help with changing my e-mail, since they can clearly verify my identify from my credit card?

At the very least, I want to cancel my premium because I'm not paying for it if I cannot even access my account.

Please help!

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey aa155, sorry to see you're having trouble accessing your account.

     

    Indeed, without access to the email address, there's not much we can do to help you regain access to the account.

     

    I would suggest opening a private browsing/incognito window and going to this page. Scroll down a bit and click on "can't sign in?".

     

    You can then submit a help request to our support team, to see if there's something that can be done.

    • aa155's avatar
      aa155
      New member | Level 2
      3 years ago

      Thanks Hannah, I was able to submit a support ticket.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Happy to hear that, aa155!

         

        If you want, you can send your ticket number here as well, so we can look up the communication in our system.

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