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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Bylgja's avatar
Bylgja
Explorer | Level 4
3 years ago
Hi

No its so long time ago ca 2016

I tried several times to send Dropbox an email but i gave up because its all so confusing .
I have to click here and there and do this and that.
But nothing has worked.
Until now i decided to ask here .

Thank you for your help.
I hope i can get my pictures back.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Bylgja wrote:
No its so long time ago ca 2016

If you haven't used your account since 2016 and you weren't on a paid plan, the account likely no longer exists. If an account sits idle for more than a year it's deleted due to inactivity. Once deleted, there's no way to recover the account or the files that it contained.

  • Bylgja's avatar
    Bylgja
    Explorer | Level 4
    3 years ago
    Hi
    So my pictures are somewhere over the rainbow ?

    Just puff gone!
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Bylgja wrote:
      So my pictures are somewhere over the rainbow ?

      If you haven't accessed the account since 2016, then yes, the account and everything in it would have been deleted long ago. Dropbox would have emailed you multiple times before deleting the account.

      • Bylgja's avatar
        Bylgja
        Explorer | Level 4
        3 years ago
        No they didn't but ok i have to accept this

        Thank you for your help.

        Have a good weekend 😊

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