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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.

 

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

 

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

 

Thanks

account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

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  • ARCHIVOfis's avatar
    ARCHIVOfis
    Explorer | Level 4
    3 years ago

    Yes please, create the ticket and use this email for it. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, ARCHIVOfis! Please reply back to me, when you get the chance.

  • ARCHIVOfis's avatar
    ARCHIVOfis
    Explorer | Level 4
    3 years ago

    Dear Nancy i have reply the email, please your help. 

    thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?

     

    What's the ticket number you received, please?

  • Pardhivan's avatar
    Pardhivan
    Explorer | Level 3
    3 years ago

    Thanks for u r sloving my issue my dropbox is back..

  • daynolism's avatar
    daynolism
    Explorer | Level 3
    3 years ago

    hello,

     

    i was trying to login to my dropbox account but it 's sending a 6-digit code on my email address to be able to continue logging in.

    i no longer have access to the email address associated with my dropbox account becuase it got hacked just recently and my email service provider isn't helping at all. 

    if you could send me the 6-digit code to another email or a mobile number that would be a big help. 

     

    Thank you and Godbless

  • mah1995's avatar
    mah1995
    New member | Level 2
    3 years ago

    I had an mail address for previous my dropbox account.

    I have always been able to log into it. Suddenly one day it asked for 2 factor verification. 

    It said it will send 6 digit code to my mail adress. I tried to log in but i found out that mail adress is not active anymore - (as it is an very old one, i am sure i have had deleted it cause it says the account doesnt exist. ) 

    Now i dont know how to get acess to my dropbox account, i had some very valuable pictures in it. 

    😞 I didnt have mobile number connected and was not logged in from my computer.!!! 

    I try to write to support but seems there is no direct way to send them mail. 

     

  • mairiclaire76's avatar
    mairiclaire76
    Explorer | Level 3
    3 years ago

    Hi

     

    This is happening to me too. 

    I have the email and password and it still wants to send a 6 digit code to the email I no longer have access to. I would like to actually retrieve the photos from this account.

     

    How can I do this please?

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