Can't access email to get 6-digit code

Hey aa155, thanks for that! 

I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there. 

Hey Bylgja, sorry to see you're having trouble accessing your account.

When was the last time that you logged in to it?

Do you perhaps remember the password for it?

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Bylgja wrote:
No its so long time ago ca 2016

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If you haven't used your account since 2016 and you weren't on a paid plan, the account likely no longer exists. If an account sits idle for more than a year it's deleted due to inactivity. Once deleted, there's no way to recover the account or the files that it contained.

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Bylgja wrote:
So my pictures are somewhere over the rainbow ?

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If you haven't accessed the account since 2016, then yes, the account and everything in it would have been deleted long ago. Dropbox would have emailed you multiple times before deleting the account.

It's great to see Dropbox staff like you providing support to users. I understand the frustration of not being able to access your email to retrieve a 6-digit code. It can be a real roadblock.

Hello, unfortunately I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
My files are still in Dropbox and I really need them - So how can I get them? Please help me, thank you!