Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Joe 2's avatar
Joe 2
New member | Level 2
3 years ago

Can't access Main Admin for Dropbox as email no longer exists.

Hi -Our main admin left the company.  We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that em...
account access
Account Settings
security
Team admin
Team member
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Joe 2, it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. 

 

I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 

Vicky8's avatar
Vicky8
Explorer | Level 3
3 years ago

Hi All,

 

This post was very helpful, I have a similar situation. Can Megan please send me an email?

 

Thank you 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Vicky8! I hope you’re doing well. 

     

    Have you double checked if your Business team has a second team admin? You can also take a look here for the steps to follow.

     

    If not, is there any chance that someone on the team has direct access to the current team admin’s email address?

     

    Let me know, and we’ll take it from there.

    • Vicky8's avatar
      Vicky8
      Explorer | Level 3
      3 years ago

      Thank you so much Nancy, 

       

      I appreciate your prompt response, I will respond to your question soon.

       

      Can you please let me know, how can be determined if admin has viewed, or opened files, documents  on a member account, or made any changes, deleted files?

       

      I read your instructions and it looks like the admin has access to all documents of the members.

       

      Can you please clarify 

      Thank you Nancy 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Vicky8, are you talking about Team files, or personal files in the member's space?

         

        You also mentioned that you're going through a similar situation as the OP here. Can you share a bit more info in regards to that? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!