Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Joe 2's avatar
Joe 2
New member | Level 2
3 years ago

Can't access Main Admin for Dropbox as email no longer exists.

Hi -Our main admin left the company.  We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that em...
account access
Account Settings
security
Team admin
Team member
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Vicky8! I hope you’re doing well. 

 

Have you double checked if your Business team has a second team admin? You can also take a look here for the steps to follow.

 

If not, is there any chance that someone on the team has direct access to the current team admin’s email address?

 

Let me know, and we’ll take it from there.

Vicky8's avatar
Vicky8
Explorer | Level 3
3 years ago

Thank you so much Nancy, 

 

I appreciate your prompt response, I will respond to your question soon.

 

Can you please let me know, how can be determined if admin has viewed, or opened files, documents  on a member account, or made any changes, deleted files?

 

I read your instructions and it looks like the admin has access to all documents of the members.

 

Can you please clarify 

Thank you Nancy 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Vicky8, are you talking about Team files, or personal files in the member's space?

     

    You also mentioned that you're going through a similar situation as the OP here. Can you share a bit more info in regards to that? 

    • Vicky8's avatar
      Vicky8
      Explorer | Level 3
      3 years ago

      Hi Megan,

      Thank you for your prompt response. I hope that I am not confusing you. 
      Please advise if admin can access business folders or files of an employee that is a member, not shared with other employees, or personal files that are linked with the business account.
      If so, how a member can know if the files were viewed by admin?
      Thank you Megan

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Vicky8, if you're on a Dropbox Business team with an Advanced plan, the team admin can sign in as a user, and essentially view all files on their Dropbox account, as if they were that user. 

         

        There is also an option to notify the user if the admin did enable this option to sign in as a user.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!