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Syedminhaj's avatar
Syedminhaj
New member | Level 2
2 years ago

Can't access my account even though I know the email and password

I made a dropbox account on my husband's name but it was random email. I remember the email and the password but I can't login. Please help. I have some memorable pictures of me and my husband

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    @Syedminhaj wrote:
    I remember the email and the password but I can't login.

    Why aren't you able to sign in? Are you getting an error message? Is the password expired? Are you being sent a security code? etc.

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