We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Bert29
3 years agoExplorer | Level 3
Can't delete my account, keep having the same error (500)
Been trying to delete my account for a couple of days now.
Also been trying to find proper support instead of forums, which sends me in an endless loophole.
I would like to delete my account ASAP and would appreciate it if anyone could tell me why that error keeps appearing.
Thanks,
Bert
19 Replies
Replies have been turned off for this discussion
- Walter3 years ago
Dropbox Community Moderator
Hey Bert29, sorry to hear you're having issues with this.
May I ask if you've tried clearing your browser's cache or another browser to delete your Dropbox account?
Let me know how it goes when you get the chance!
- Bert293 years agoExplorer | Level 3
Hi there,
Just tried it, still getting that same error
If you can check internally I’d really appreciate it
thanks
- Walter3 years ago
Dropbox Community Moderator
Would it be OK if I reach out via email to investigate internally Bert29?
- Bert293 years agoExplorer | Level 3Yes it is
Feel free to email me ASAP
Thanks - Walter3 years ago
Dropbox Community Moderator
Sure thing Bert29 - you've got
- CSZ153 years agoNew member | Level 2
I want to delete my whole dropbox account, but everytime I try I receive an error ["Error (500)"].
- CSZ153 years agoNew member | Level 2
Hey @Walter,
could you please help me like you did with @Bert29? - Megan3 years ago
Dropbox Community Moderator
Hey there, CSZ15, how are you today?
I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error?
Thanks a bunch!
- CSZ153 years agoNew member | Level 2
I still get the same error notification.
- Megan3 years ago
Dropbox Community Moderator
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!