Forum Discussion

qtpatututiebowtique's avatar
qtpatututiebowtique
New member | Level 2
2 years ago

Cant log in

My microsoft account was hacked and crashed my laptop.. I just got my laptop back and i can not sign in to my dropbox because the email is linked to the hacked and unusable microsoft account. It keeps sending a verification code to that email to verify.. Help please.. how do i fix this

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    You need to contact support via www.dropbox.com/support and ask for assistance. Go to that site while NOT logged in - even to here, and click on 'get help logging in'. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!