Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

Question

Hi, I'm trying to login to one of my DB account. I rmbr my password for this, but it then sent a 2 factor authentication to a redundant email address. Is there any way to recover this?&nbsp; Thanks

Jay · Answer

Hi KevBrat, thanks for messaging the Community!
&nbsp;
Are you able to access or recreate that email address at all?
&nbsp;
This will help me to assist further!

KevBrat · Answer

Hi, I can't access the email address unfortunately. it's an old work email which I'm now locked out of?

Megan · Answer

Hey KevBrat, just to clarify, and make sure we're on the same page it sounds like you're referring to our one-time security code, right?&nbsp;
&nbsp;
I'm saying that because you mentioned 2FA, which can be sent either via a mobile app or text message.&nbsp;

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Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

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