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Forum Discussion
redmarverick
2 years agoExplorer | Level 3
cant redefine password, cant ask for one time login
cant redefine password, cant ask for one time login, cant use the last password i defined today, used once, then it says my password is wrong.
Tried to redefine, got the message my account was disabled, tried again, got message i tried too many times, tried on phone the one time login, says to contact support, help me here, email [removed per the Community's Guidelines]
- Walter
Dropbox Staff
Hey redmarverick, sorry to hear you're having issues with resetting your Dropbox account's password.
Could you please clear your browser's cache or try another browser and let us know if you still get the same resutls?
If you do, I'd appreciate a screenshot of the error you're getting too, omitting any personal information, if possible.
Thanks!
- redmarverickExplorer | Level 3
first it was showing that my account was disabled, even thought i was using it earlier after changin the password, now it says my password is worng and wont let me change it. no matter the browser or device.
on my phone it wont let me send a link to login, it says "unknown error. Conteact the dropbox customer support "
- Megan
Dropbox Staff
Hi redmarverick, can I send you an email, in order for us to have a closer look into this?
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