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maiphamtuan's avatar
maiphamtuan
Helpful | Level 5
3 years ago
Solved

Can't sign in to my account with iOS 16.1 on ip13

Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13

my acc have only 1 device.

i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"

  • Dear hannah

    I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

    thanks for your reply

  • maiphamtuan's avatar
    maiphamtuan
    Helpful | Level 5

    i had resolve my problem.

    turn off 2 step verification. so can log in on my ip.

    and can't turn on 2 step verification again, its error.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey maiphamtuan, thanks for bringing this to our attention.

       

      I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.

       

      Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?

       

      Thanks!

      • maiphamtuan's avatar
        maiphamtuan
        Helpful | Level 5

        Dear hannah

        I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

        thanks for your reply

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