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Forum Discussion
maiphamtuan
3 years agoHelpful | Level 5
Can't sign in to my account with iOS 16.1 on ip13
Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13
my acc have only 1 device.
i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"
Dear hannah
I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)
thanks for your reply
- maiphamtuanHelpful | Level 5
i had resolve my problem.
turn off 2 step verification. so can log in on my ip.
and can't turn on 2 step verification again, its error.
- Hannah
Dropbox Staff
Hey maiphamtuan, thanks for bringing this to our attention.
I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.
Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?
Thanks!
- maiphamtuanHelpful | Level 5
Dear hannah
I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)
thanks for your reply
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