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maiphamtuan's avatar
maiphamtuan
Helpful | Level 5
3 years ago
Solved

Can't sign in to my account with iOS 16.1 on ip13

Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13 my acc have only 1 device. i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"
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  • maiphamtuan's avatar
    maiphamtuan
    3 years ago

    Dear hannah

    I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

    thanks for your reply

maiphamtuan's avatar
maiphamtuan
Helpful | Level 5
3 years ago

i had resolve my problem.

turn off 2 step verification. so can log in on my ip.

and can't turn on 2 step verification again, its error.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey maiphamtuan, thanks for bringing this to our attention.

 

I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.

 

Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?

 

Thanks!

  • maiphamtuan's avatar
    maiphamtuan
    Helpful | Level 5
    3 years ago

    Dear hannah

    I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

    thanks for your reply

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi maiphamtuan, are you able to login to your account using the emergency backup codes, so that you can turn off two-step verification on your end?

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