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cynlukas's avatar
cynlukas
New member | Level 2
2 years ago

Created a new account, but now I can't access my old account

I accidentally created a new account, and now Dropbox won't let me access my old account and files.  What do I do?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi cynlukas, thanks for bringing this to our attention.

     

    Could you clarify if the old account uses the same email address as the new account, or a different email address?

     

    This will help me to assist further!

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