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cynlukas's avatar
cynlukas
New member | Level 2
2 years ago

Created a new account, but now I can't access my old account

I accidentally created a new account, and now Dropbox won't let me access my old account and files.  What do I do?

account access

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi cynlukas, thanks for bringing this to our attention.

     

    Could you clarify if the old account uses the same email address as the new account, or a different email address?

     

    This will help me to assist further!

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