Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

elsaaaaaaa's avatar
elsaaaaaaa
Explorer | Level 3
2 years ago

Deleted member, but they can still see my files

i unintentionally added someone as a member. i deleted them but they still see my entire drop. how do i do that?
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional details, Elsa! Did the admin follow these steps to remove her from the team? 

 

If yes, then her Dropbox account should be a personal one again, and she shouldn’t be part of the Business team. 

 

Once her account is personal, you can ask your admin to make sure external sharing is enabled for your team, and you can then share a specific folder with her (without making her a team member again).

elsaaaaaaa's avatar
elsaaaaaaa
Explorer | Level 3
2 years ago
It's all in English, I'm not sure I understand everything on the link.
The administrator is Nelson and the external member is Sarah.
Nelson has turned Sarah into an individual account but Sarah still has access to the file.
What more can I do to permanently remove Sarah's access?
Did Sarah have to take any action?

Thanks!!!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If Nelson has followed the exact steps I sent you above, then she should no longer be part of the team for sure. 

     

    Can you send me a screenshot of where it shows that Sarah still has access to the files, so that I can take a look? It’d really help to have a visual.

     

    Does her name show next to all of the team's files, or just the specific folder you intended her to access? 

     

    Thanks!

    • elsaaaaaaa's avatar
      elsaaaaaaa
      Explorer | Level 3
      2 years ago

      it's very strange because Nelson deleted her from our membership, and she only appears on the folder I wanted to share with her. however, she sent me the following photo which proves that she has access to everything, she even has a personal file.
      in the notice they mention a file transfer to another member, but it wasn't proposed to me, we simply deleted it.
      i'm lost!

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey elsaaaaaaa, can you ask Sarah to send you a screenshot of what she sees on the Plan page of her account settings?

         

        Also, does she see the same files in her account on dropbox.com, as she does in her local Dropbox folder (the one in the screenshot above)?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!