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elsaaaaaaa's avatar
elsaaaaaaa
Explorer | Level 3
2 years ago

Deleted member, but they can still see my files

i unintentionally added someone as a member. i deleted them but they still see my entire drop. how do i do that?
account access
security
elsaaaaaaa's avatar
elsaaaaaaa
Explorer | Level 3
2 years ago

it's very strange because Nelson deleted her from our membership, and she only appears on the folder I wanted to share with her. however, she sent me the following photo which proves that she has access to everything, she even has a personal file.
in the notice they mention a file transfer to another member, but it wasn't proposed to me, we simply deleted it.
i'm lost!

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey elsaaaaaaa, can you ask Sarah to send you a screenshot of what she sees on the Plan page of her account settings?

 

Also, does she see the same files in her account on dropbox.com, as she does in her local Dropbox folder (the one in the screenshot above)?

  • elsaaaaaaa's avatar
    elsaaaaaaa
    Explorer | Level 3
    2 years ago

    Hello!! the problem is resolved. thanks a lot. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, elsaaaaaaa!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

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