Forum Discussion

LynnetheG's avatar
LynnetheG
Explorer | Level 4
2 years ago

Dropbox deleted my account

Hi there Dropbox, 

 
I have a lot of really important files on my Dropbox account with a different email address.  
 
I have always been able to log into that account, though now suddenly you tell me that it does not exist.
Please can you link it to my new email address, or allow me to transfer the files? 
 
Please don't quote my "https://help.dropbox.com/account-access/account-transfer", as this is for teams with multiple users, and is not applicable to me.
 
Thank you kindly! 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey LynnetheG, thanks for reaching out to the Dropbox Community.

     

    When was the last time you signed in to that account?

     

    Also, was the account part of a Dropbox Business team at a previous time? 

     

    And could the admin of the team have deleted you from it, thus deleting your account?

     

    Let me know and we'll go from there.

    • LynnetheG's avatar
      LynnetheG
      Explorer | Level 4
      Hi, last time was 4 months ago and no it was not a business account.
      • Calvin2DBX's avatar
        Calvin2DBX
        Icon for Dropbox Staff rankDropbox Staff

        Hey LynnetheG,

         

        Just chiming in here if there's anything else we can do.

         

        Please use this form from an incognito window. You need to ensure that you are NOT signed into any Dropbox account when you fill it in, so that you can select the correct option regards a previous, "Disabled account", rather than the new one

         

        Keep me updated with any progress! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!