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Forum Discussion

Saralinda's avatar
Saralinda
New member | Level 1
2 years ago

Dropbox keeps sending the one-time code to a non-existent email address.

The email connected to my paid dropbox account no longer exists and cannot receive the code I need to log in and change my email. Please Help Sally [removed per Community Guidelines]
account access
emails
security
Saralinda's avatar
Saralinda
New member | Level 1
12 months ago

No there aren't. There may be on my old phone, but that was broken and so thrown away. On my new phone I still cannot log in because the email account is inaccessible. I have been advised to maybe just cancel my payments and create a new account with my current email address, but obviously it would be preferable if there was another way to unlock the account. Please let me know. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for updating me, Sally! I can log a ticket for you next and check this internally. Let me know and I can message you to the email address you see on this page.

  • Saralinda's avatar
    Saralinda
    New member | Level 1
    12 months ago

    Yes please. That is the correct email. Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey Saralinda, I just sent you an email, I'll be happy to see you there.

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