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Forum Discussion
DROPBOX PASSWORDS STUCK IN A LOOP
I just cant seem to get anywhere with dropbox passwords. It takes me to a page that says
Check “Chrome Mac OS” for a notification. I cant get beyond this.
Help!
7 Replies
- Nancy
Dropbox Community Moderator
Hi HANDBASHED, I’m sorry to hear about this issue.
It sounds like you're trying to connect a new browser to your Dropbox Passwords account, correct?
If you check your Chrome browser, do you see any notifications from Dropbox Passwords, or nothing shows at all?
If you don’t receive the notification, please turn Dropbox Passwords notifications On, or open Dropbox Passwords on the browser that’s already connected.
Let me know, if this helps at all.
Hello
All notifications are switched on in drop box. I don't see where notifications in chrome are — but button for dropbox passwords is definitely on. Still the same screen shows when I try it.
- Hannah
- I can’t find the safe words i got at the start of the process and dot. Want to reset. Why is there no pop up notification from chrome?
- Jay
Hi HANDBASHED, is this the first time you're trying to login to Dropbox Passwords, or have you previously logged in on another device and are now logging in on this device?
- I bought a new Mac so perhaps this is the first time trying on this machine. But to be honest I can’t remember! Sorry
- Jay
The pop up that is mentioned should be on another device that you installed the extension on Chrome, or even the same device on a different computer profile.
If you've never set this up, and never saved any passwords before, please let me know.
