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jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
mike561's avatar
mike561
Helpful | Level 5
3 years ago

Hi

Yes I've been in contact and the reply didn't seem to understand that I wasn't getting the 2FA in the first place.  All I was getting was "unable to send", and gave suggestions that I've already read in various chat sites that weren't helping.  The contact between time is also frustrating as I'm unable to access client files where sensitive information is stored.

jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago
Exactly the same experience I am having!
  • jonmchee's avatar
    jonmchee
    Helpful | Level 5
    3 years ago
    Hi Jay,

    Any updates?

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