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jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for your reports!

 

If anyone is still having issues with this, feel free to reach out to our support for further assistance or let us know here and we'll take it from there. 

YALCHIN's avatar
YALCHIN
New member | Level 2
3 years ago

Walter.

 

I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files. 

 

TICKET NUMBER 22002265. 

 

I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.

 

Can you ESCALATE my issue ASAP to access my account. 

 

The exact error is

 

Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>

 

 

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