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jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey YALCHIN, thanks for reaching out and for giving us your ticket number.

 

After looking into it, I can see that you have received a reply from our team, so make sure you check out the info they provided there.

tianhow's avatar
tianhow
New member | Level 2
2 years ago

Dear Hannah,
I am also facing this issue when I try to log into my account on the web browser.

In fact, most of the dropbox accounts that I am administrating  ( I am the IT administrator for my company's dropbox accounts) faced the same problem when I tried to login using the web browser. It is an intermittent problem which states : 

Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>

My ticket number is Ticket #23092488: DB: 2 Step verification 

Please assist, thank you!

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