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"Failed to send text message for two-step verification" error when trying to sign in
44 Replies
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Nancy,
I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files.
TICKET NUMBER 22002265.
I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.
Can you ESCALATE my issue ASAP to access my account.
The exact error is
Two-step verification text message couldnât be sent. <a href=â/help/364â>Help</a>
My log in account is in the case ID.
I am DESPERATE and NOTHING I have done in 5 days to get support to resolve has worked. It has gone to "it has been escalated" 5 days ago to me being GHOSTED with ZERO updates and ZERO resolve.
Walter.
I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files.
TICKET NUMBER 22002265.
I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.
Can you ESCALATE my issue ASAP to access my account.
The exact error is
Two-step verification text message couldnât be sent. <a href=â/help/364â>Help</a>
Dear Hannah,
I am also facing this issue when I try to log into my account on the web browser.
In fact, most of the dropbox accounts that I am administrating ( I am the IT administrator for my company's dropbox accounts) faced the same problem when I tried to login using the web browser. It is an intermittent problem which states :
Two-step verification text message couldnât be sent. <a href=â/help/364â>Help</a>
My ticket number is Ticket #23092488: DB: 2 Step verification
Please assist, thank you!
