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Forum Discussion

Tabata P's avatar
Tabata P
New member | Level 2
5 days ago

"Failed to send text message for two-step verification" error when trying to sign in

Impossibile inviare l’SMS per l’autenticazione a due fattori. <a href="/help/364">Assistenza</a>

I'm facing this huge problem I can't get inside my dropbox!

10 Replies

  • Tabata P2's avatar
    Tabata P2
    New member | Level 2
    4 days ago

    Ciao Caroncini! Yes I did but in a very strange way and not sure if can be replicate. I’ve tried on my computer, using different browse, on my phone app no luck. 
    but when I tried on my phone using a private page on Crome while i was trying to write on this forum i was able to get a code. And then to turn off the two way authentication and also to copy the codes! I use Dropbox for work and was very stressful. at the end I solved by entering using a browser on my phone. Try this way. And let me know. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Glad to hear that, Caroncini6! For anything else, feel free to give us a nudge.

  • Caroncini6's avatar
    Caroncini6
    Helpful | Level 5
    4 days ago

    Dear Megan, Tabata P and Nik12​, I have just started receiving the six-digit sms codes again. Thank You as well for Your kind consideration.

  • Caroncini6's avatar
    Caroncini6
    Helpful | Level 5
    4 days ago

    Dear Megan​ , Please I'd kindly need You help. I'm facing the same problem of Tabata P and Nik12. This morning I was able to login, but know when trying to login it says: Impossibile inviare l’SMS per l’autenticazione a due fattori. <a href="/help/364">Assistenza</a>.
    Please, how can I solve this? Can You kindly help?
    Dear Tabata, I think You're Italian as I am...have You solved this issue? How have You done? Thank You for Your herlp.

  • Caroncini6's avatar
    Caroncini6
    Helpful | Level 5
    4 days ago

    Dear Megan​ , I'm facing the same issue of Tabata P​ and Nik12​ .
    I get the same message:

    "Impossibile inviare l’SMS per l’autenticazione a due fattori. <a href="/help/364">Assistenza</a>"

    This morning I was able to login without any problem, and now I'm not able anymore.
    Please, I would really need Your help. Thank You so much!
    Tabata P​ I think You're italian like me...how have You solved? Thank You.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    No worries Nik12, I'm here to help! 

    I also sent you an email, and I'll be happy to have a closer look into this there.

    If you need something else, please let me know and I will be more than happy to help every step of the way.  

  • Nik12's avatar
    Nik12
    New member | Level 2
    4 days ago

    I have the same problem, tried different browsers, and tried resetting my password. Now stuck in an endless Captcha loop which never lets me in. Have had to create a new account with a different email address in order to post this - pls help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hey Tabata P, let's jump right into this! 

    This case will require some account-specific info, so I sent you an email in order for us to have a closer look into this. Keep in mind that I reached out to your Community-linked email address.

    Reply back to me, and we'll take it from there. Thanks a bunch!

  • Tabata P's avatar
    Tabata P
    New member | Level 2
    5 days ago

    if I tried with my phone app I get "your phone number for two - factor authentication has SMS blocked." but i do get other codes just now. does anyone have the same problem?

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