Getting an error that my password is wrong when trying to set up two-factor authentication

Question

Hello Dropbox Team -
I attempted to set up the 2 Verification Step.&nbsp; I enter my password, and it says that the password is wrong. No. I did not mistype the password.&nbsp; (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated)
Can you please let me know why this could be happening?&nbsp;
I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again.&nbsp; I've not set up any other passwords \`?`/
Your guidance is much appreciated.&nbsp; Be well.&nbsp;

Hannah · Answer

Thanks for bringing this to our attention, Yo-1.
Can you reset your password and then try again, to see if that helps?
You can reset it from this page.
Let me know how it goes.

Yo-1 · Answer

I reset my password not to long ago. I wish we didn't have to keep doing this. Thanks for the quick response and your time.&nbsp; Have a good one.&nbsp;&nbsp;

Hannah · Answer

I completely understand, Yo-1.
If the issue comes back again, let us know.
Have a good one as well!

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Getting an error that my password is wrong when trying to set up two-factor authentication

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