Hacked :-(

Hey HongKongDon, sorry to hear about this.

Without access to the email address in question, the best way would be to create a new account with an email address you can access and copy the files from the account in question.

You can also reach out to our support team for further assistance through this form if needed. 

I hope this helps!

Hello.  My email account was hacked, i no longer have access to it.  This email was used to access dropbox, so now i cannot log into drop box, or change password or change my email address for dropbox access.  It seems all of these proposed changes require knowing the current password, but the hackers changed it.  Can anyone help please?

Hey again, HongKongDon. 

Another option is to log a ticket with our support team, like Walter suggested, so that they can look into this further. Please follow these to do this: 

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number. 

Send us your ticket number, when you’re ready!

Thanks - i have logged a ticket.  

Hey HongKongDon, if you can also send us the ticket number, so we can locate the ticket in our system, we would greatly appreciate it.

Thanks!