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Forum Discussion
How can I access my account without access to my phone number?
Hello,
I'm trying to log into an old account but cannot due to not having the phone number associated with the account. I can't get pass that point. How can I update the number with that account. Is there a number i can call to speak with someone. Thank you,
- Jay
Dropbox Staff
Hi tmoreland, thanks for bringing this to our attention.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
As it sounds like you're referring to using two-step verification, you'll need to use the emergency backup codes you saved when you originally set it up in order to login to your account.
Keep me updated with any progress!
