We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Sonofman's avatar
Sonofman
Explorer | Level 4
10 months ago

How can I recover access to my Dropbox account?

I cannot access my dropbox account ,whenever I try to login to my account a message will pop up that a code has been sent to my email address and the device that is linked to the account .behold that device was spoiled and I cannot get the code , Please help out on how to retrieve and access my account .Thank

account access
security

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Sonofman, thanks for bringing this to our attention.

     

    Just for clarification, are you not able to access the email address associated with your Dropbox account?

     

    This will help me to assist further.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!