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cyberspire09's avatar
cyberspire09
New member | Level 1
2 years ago

How can I use my previous email for a new account?

Hello,  I started with a new company a few weeks ago and I was given a work email to sign up for Dropbox. But me being stupid, I signed up for the wrong type of dropbox account. So I went ahead and...
account access
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cyberspire09's avatar
cyberspire09
New member | Level 1
2 years ago

I’ve tried contacting support before and it won’t let me do it based on the type of account I have. Is there like a phone number I can call to directly talk to contact support on this matter? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey cyberspire09, phone support is only available to paid Business teams at the moment. 

To log a ticket with our support team, you’ll need to open another browser on your computer (or even an incognito window on your current browser) and log a ticket from this page, while NOT being signed in to ANY Dropbox account.

  • cyberspire09's avatar
    cyberspire09
    New member | Level 1
    2 years ago

    So I did as you said and I am unable to log a ticket at all based off what I’m seeing here. I can’t do anything at all, what am I supposed to do now?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      It looks like you're still logged into a Dropbox account somehow. 

       

      Please could you try using an incognito window, or a different browser entirely, and access this page. 

      • cyberspire09's avatar
        cyberspire09
        New member | Level 1
        2 years ago

        So I’m on a private window and I’m logged out and the link I was given directs me to here. This is starting to become very unhelpful, how do I log a ticket from here? 

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