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Forum Discussion
How can I use my previous email for a new account?
Hello,
I started with a new company a few weeks ago and I was given a work email to sign up for Dropbox. But me being stupid, I signed up for the wrong type of dropbox account. So I went ahead and disabled it on my own.
Now I want to create a personal dropbox account with that same work email that I accidentally used to make a business account with that is now disabled. But it won't let me sign up for a new account as it keeps directing me to log in to the disabled account. How can I make a new account then with my work email? I really could use some help in this manner. Thanks.
- Jay
Dropbox Staff
Hi cyberspire09, thanks for bringing this to our attention.
When you say you disabled the account on your own, did you follow these steps to delete the account, or something else?
What happens when you try to register the new account from this page?
Any other info or screenshots (while hiding the email address) would be helpful!
So this is what I got when I clicked on the link to log in/sign up, and since I don’t remember my password I went to try and reset my password and this red message underneath pops up.
as for the steps to delete my account, I followed the steps to deactivate the entire business account and it gave me a message that I can re-use the work email I used to make the business account after 7 days. But now it’s not giving me that option and I don’t know what to do or how to fix it.
- Jay
Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
