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Forum Discussion
How to recover a deleted account
Why when I log in to my account, it says my account has been deleted? What is the reason and how can I solve it?
7 Replies
- Hannah
Dropbox Community Moderator
Hey @2957665452, thanks for joining our Community.
Can you let us know exactly what message you're seeing when you try to sign in to your account?
A screenshot would also be really helpful.
Thanks in advance.
- Hello, this is the error message when I failed to log in, which indicates that my account has been deleted.What is the reason? And how can I restore my account? I have used this account for many years and it is very important to me. Thank you for your attention and look forward to your reply.
- Hannah
Thanks for the screenshot, @2957665452.
Was this account a member of a Dropbox team, or just an individual account?
I can't remember, is there any difference between these two? What are the corresponding solutions?
- Hannah
Not sure if there is actually a solution, but I would definitely suggest reaching out to our support team, who will let you know exactly what can be done.
To contact them, open a private browsing/incognito window, go to this page, choose your issue type, fill out the form and submit your request.
Let us know once you have your ticket number.
I have submitted feedback, how can I get my account back?
- Hannah
Hey @2957665452, did you receive a ticket number after submitting your request?
Can you give it to us?
